Dispute Compliance Infrastructure

Stop losing licences to manual dispute handling

TraceNode Lite automates the entire dispute adjudication pipeline for UK-licensed gambling operators. From API intake to UKGC-formatted reporting. Every dispute cryptographically hashed. Every decision auditable.

5,617
Disputes escalated to ADR (2019-20)
45 days
Average IBAS resolution time
< 24h
TraceNode SLA target
How it works

Four stages. Fully automated.

Disputes flow through a deterministic pipeline. Rules engine classifies. Humans review edge cases. Reports generate themselves.

01 / INGEST
API Intake
Operator submits dispute via REST API. Payload validated, SHA-3-256 hashed, stored in append-only audit ledger.
02 / CLASSIFY
Rules Engine
Configurable per-operator rules evaluate each dispute. Hard accept, hard reject, or route to human review.
03 / REVIEW
HITL Queue
Ambiguous cases surface in the Arbiter Review Queue with SLA timers, evidence chains, and mandatory reasoning fields.
04 / REPORT
Compliance PDF
Monthly UKGC-formatted reports auto-generated. Dispute breakdown, resolution metrics, evidence verification.
Capabilities

Built for regulators, not dashboards.

🔒

Cryptographic Evidence Chain

Every dispute payload hashed with SHA-3-256 on receipt. Append-only audit log enforced at database level. Tamper-evident by design.

⚖

Configurable Rules Engine

Operators define classification rules by dispute type, claim amount, jurisdiction, and custom fields. Priority-ordered evaluation with full audit trail.

⏱

SLA-Aware Review Queue

24-hour SLA timers with colour-coded urgency. Mandatory arbiter reasoning. Every decision logged and timestamped for regulatory evidence.

📊

Operator Compliance Dashboard

Real-time dispute metrics, resolution time tracking, evidence hash verification tool, and CSV export. Operator-scoped access control.

Integration

One API endpoint. Full compliance.

POST /disputes/submit
// Submit a dispute from your platform
{
  "dispute_id": "DSP-2026-00847",
  "operator_id": "OP-ACME-UK",
  "event_type": "withdrawal_dispute",
  "claim_amount": 2450.00,
  "currency": "GBP",
  "player_jurisdiction": "GB"
}

// Response: hashed, logged, classified in <200ms
{
  "entry_hash": "a7f3c9...d41e",
  "status": "PENDING",
  "tracking_url": "/disputes/DSP-2026-00847"
}

Compliance infrastructure that satisfies the regulator before they ask.

TraceNode Lite replaces spreadsheets, email chains, and manual PDF generation with a single auditable pipeline. Every dispute accounted for. Every decision traceable.