Dispute compliance for
18 jurisdictions — built to regulator standard.
Built for licensed gambling operators worldwide. Automate your entire dispute pipeline across 18 regulatory jurisdictions — from API intake to jurisdiction-formatted PDF reporting. SHA-3-256 cryptographic audit trail, SLA monitoring, and live regulatory alerts included.
Manual dispute handling is a regulatory liability.
Every spreadsheet, email chain, and manually compiled PDF report is an audit failure waiting to happen. UKGC inspectors don't accept "we did our best."
Manual operations = exposure
- Disputes tracked in spreadsheets with no tamper evidence
- No cryptographic proof of when decisions were made
- SLA breaches missed — no jurisdiction-aware automated monitoring
- PDF reports manually compiled days before audit deadlines
- £200–£500 per dispute in staff time at scale
- Self-exclusion and underage gambling disputes misrouted
Automated pipeline. Audit-ready always.
- Every dispute hashed on receipt — SHA-3-256, immutable audit log
- Rules engine classifies instantly: hard accept, hard reject, or human review
- Automated SLA breach alerts — 20h for UKGC operators, 12h for MGA operators. Jurisdiction-specific thresholds configured automatically on registration.
- UKGC Code 6.1.1 PDF reports generated on demand — no manual work
- Dispute processing cost reduced by 84% at volume
- Self-exclusion and underage cases auto-routed by default rules
Everything your regulators expect — in one platform.
18 regulatory jurisdictions, live compliance monitoring, cryptographic audit trails, and automated reporting. UKGC, MGA, Gibraltar, Isle of Man, and 14 more.
18-Jurisdiction Coverage
UKGC, MGA, Gibraltar, Isle of Man, Alderney, Curaçao, Sweden, Denmark, Spain, Ontario, Nevada, New Jersey, Pennsylvania, Michigan, West Virginia, Illinois, Colorado, Indiana. Jurisdiction-filtered review queues, SLA rules, and compliance exports per regulator — all configurable per operator.
18 REGULATORS COVEREDRegulatory Updates Feed
Live monitoring of 18+ regulator websites. Auto-alerts when compliance requirements change — no manual research required. Impact-filtered feed keeps your team focused on what's relevant to your licences.
LIVE REGULATORY ALERTSSHA-3-256 Digital Notary
Every dispute hashed on receipt and written to a hash-chained append-only ledger. Regulator access logged and cryptographically signed. Selective tampering is mathematically impossible — the audit trail is your defence in any inspection.
CRYPTOGRAPHIC AUDIT TRAILDynamic Review Queue
Colour-coded SLA status per dispute (green / amber / red). Jurisdiction-filtered tabs. Mandatory reasoning fields for every decision. Stop-the-Clock management for LCCP 6.1.1 compliance — pause the clock when regulator contact is in flight.
SLA COLOUR CODINGStop-the-Clock Clock Management
Regulators require you to stop the clock when a dispute is escalated to them. TraceNode Lite supports this — dispute timers pause and resume, with full audit trail of every pause event. LCCP 6.1.1 compliant out of the box.
LCCP 6.1.1 STOP-THE-CLOCKJurisdiction-Level Compliance Reports
On-demand PDF reports per jurisdiction — UKGC, MGA, Gibraltar, Sweden, and more. Dispute breakdown, resolution metrics, SLA compliance rates, and hash verification. Pre-formatted for each regulator's submission requirements. Zero manual assembly.
PER-REGULATOR PDF EXPORTSDemo Token Access
Generate expiring invite links to share your live demo with colleagues and compliance teams — without password management. Set expiry, control access, revoke instantly. Ideal for stakeholder reviews and onboarding new team members.
EXPIRING INVITE LINKSConfigurable Rules Engine
Define per-operator classification rules by dispute type, claim amount, player jurisdiction, and custom fields. Self-exclusion, underage gambling, and high-value claims auto-routed by default. Audit trail on every rule trigger.
PRIORITY-ORDERED RULES- Up to 500 disputes
- UKGC compliance reports
- Rules engine
- Review queue
- Audit log
- Up to 2,000 disputes
- Multi-jurisdiction
- Pattern alerts
- RG signals
- Regulator portal
- Unlimited disputes
- All 18 jurisdictions
- Staff training module
- Dedicated account manager
- Up to 50 disputes
- Full access, no commitment
- Cancel any time
Annual commitment available at two months free. Volume pricing for platforms and white label providers available on request.
Built for the regulator's standards. Not ours.
Every design decision in TraceNode Lite traces back to a specific UKGC requirement or common inspection failure mode.
See TraceNode Lite processing your disputes in 30 minutes.
We'll walk you through a live environment with your dispute types, show you the compliance report output, and scope the integration effort for your platform.
- Live demo with your specific dispute scenarios
- API integration walkthrough — typical effort: 1–2 days
- Sample UKGC compliance report in your format
- Pricing scoped to your actual dispute volume
- Response within 1 business day
Request received.
We've sent a confirmation to your email.
A member of our team will be in touch within 1 business day to schedule your demo.